Privacy Policy

Information We Collect

When you interact with Rapid Repair, we may collect the following types of information:

• Contact information such as your name, phone number, email address, and home address, provided when you submit a form, request a quote, or contact us directly.
• Service request details including descriptions of the work needed, preferred scheduling times, and project specifics such as the type of appliance, electrical issue, or home improvement project.
• Photos and images you choose to share with us to help us understand the scope of your project or provide an accurate estimate.
• Communication records, including messages, emails, and call logs related to your service requests.
• Website usage information such as pages visited, time spent on the site, browser type, device information, and referring URLs, collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, quote requests, and service questions.
• Scheduling appointments and coordinating service visits for electrical work, appliance repair, blinds installation, TV mounting, EV charger installation, deck repair, and other home improvement services.
• Preparing estimates and proposals based on the details and photos you provide.
• Communicating with you about your upcoming, active, or completed service appointments.
• Improving our website, services, and overall customer experience.
• Sending follow-up communications related to services you have requested, such as appointment reminders or satisfaction surveys.

We do not sell your personal information to third parties. Your information is used only to fulfill the purposes described above.

Phone Numbers and Email Addresses

When you provide your phone number or email address through our website forms, by phone, or through other channels, we use this information to respond to your request, schedule services, and communicate about your project. We may also send appointment confirmations, reminders, and follow-up messages related to services you have requested.

We do not share your phone number or email address with unrelated third parties for their own marketing purposes.

Photos and Project Details

If you submit photos or detailed descriptions of your home, appliances, electrical systems, or other project areas, we use this information solely to assess the scope of work, prepare estimates, and coordinate services. Photos and project details are stored securely and are only accessed by team members involved in your service request.

Scheduling and Service Request Information

When you book an appointment or submit a service request, we collect details such as your preferred dates, the type of service needed, your address, and any special instructions. This information is used to schedule and manage your appointment, dispatch the appropriate technician, and ensure we are prepared for your project.

CRM and Third-Party Tools

Rapid Repair uses third-party business tools to manage scheduling, customer communications, and day-to-day operations. This may include customer relationship management (CRM) platforms such as Jobber, as well as tools for invoicing, payment processing, and communication.

Information you provide may be stored in these systems to help us manage your service requests efficiently. We select tools from reputable providers and expect them to handle your data responsibly. However, we encourage you to review the privacy policies of any third-party platforms if you have specific questions about how they manage data.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. This may include:

• Analytics tools (such as Google Analytics) that collect anonymous usage data, including pages visited, session duration, and general geographic location.
• Functional cookies that remember your preferences or form inputs to provide a smoother experience.

Most web browsers allow you to manage cookie preferences through browser settings. Disabling cookies may affect certain features of the website.

How We Protect Your Information

We take reasonable steps to protect the personal information you provide. These measures include using secure connections (HTTPS) on our website, limiting access to customer data to authorized personnel, and selecting reputable third-party service providers.

While no method of transmission or storage is completely secure, we are committed to handling your information with care and taking appropriate precautions to safeguard it.

When Information May Be Shared

We may share your information in the following limited circumstances:

• With service providers and tools we use to operate our business, such as scheduling platforms, payment processors, and communication tools, as described in the CRM and Third-Party Tools section above.
• With technicians and team members who need your information to perform the requested services at your home.
• When required by law, regulation, or legal process, or to protect the rights, safety, or property of Rapid Repair, our customers, or the public.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Choices

You have choices about the information you provide and how it is used:

• You may choose not to submit certain information through our website. However, this may limit our ability to provide quotes or schedule services.
• You can request that we update or delete the personal information we have on file for you by contacting us using the information below.
• You can manage cookie preferences through your browser settings.
• If you receive communications from us that you no longer wish to receive, you may opt out by following the instructions in those communications or contacting us directly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions about this privacy policy, want to request changes to your personal information, or have concerns about how your data is handled, please reach out to us:

We will do our best to respond to your inquiry within a reasonable timeframe.